Unacceptable

I always admired the people who used the word "unacceptable." Loudly but decisively. The word seems to grasp in no uncertain terms that the speaker is not blaming the speakee (yet), but that somehow a situation has arisen which has to be someone's fault. They are still on neutral terms. Sort of love the sinner but hate the sin.

In the course of several days I used the word unacceptable for three different situations. I kind of liked the way it rolled off my tongue. First it was the kitchen appliances. Two of them and no remarks about these things coming in threes. Chris came to deal with my dishwasher and range top. He knew what the problems were, but had to order parts. In one case he assured my he couldn't show me the broken part, because it was "built in." Me: How do you know that's what it is?" Chris: "Experience." He looked all of 17. No way could I see the range top problem, because the top was bolted on and he needed a gizmo to unbolt it, but the company would call when the parts were in (they did) and he would return. I was too stupid to realize that the date they offered me was two weeks off and when I realized this, I called to complain (no unacceptable yet.) Rick came, all was well, the dishwasher worked so did top right hand burner. Two days later, bottom right hand burner wasn't working. I was expecting to cook dinner for 18 three days later, so it was time for unacceptable. Chris returned, no cost. I also told him I wasn't going to pay him, because apparently Rick had not seated the top properly.

I was on a roll. Then there was the matter of the drug store. We use a small, friendly business and will have no truck with the local big-box store. It was a Saturday and Ernie realized he had forgotten to pick up the medication he had ordered a few days earlier. There had been a shortage and the order was not filled. It wasn't until he got home that it occurred to him that he hadn't taken the medication that day, wouldn't get it on Sunday and would have to wait for the delivery on Monday. His blood thinner! So I picked up the phone and fortunately my call was answered by the charming owner of the store. Even though she sounded like she wouldn't leave the store until she solved the problem, it seemed like it was time for an "Unacceptable" or two. She got the medication from the big-box store and all was well.

Ernie has always wanted a nice pen and I said I would buy him one for Christmas. We went out to a ritzy mall and looked at them together. We agreed a Mont Blanc was out of the question, and settled (after many questions) on a W*******, one that can convert from a cartridge to what I call real ink. Unfortunately the demonstration pen was the only one in the store, so the manager said he would have one sent from the home base in Denver. Sure enough, a strong packing box arrived from W******* in no time. In the box was crumpled brown paper, in the crumpled brown paper was a lovely blue box, and in the blue box was—nothing. Off to the phone and the manager at my mall. Unacceptable, I said. Unacceptable. He did not sound surprised by the empty box and said he would call Denver. A few days later a brown box arrived from Colorado containing a pen kind of thrown in to the crumpled brown paper. But no converter.

This time I called the mother ship. I talked to the manager (Peter. I won't forget his name). He said he remembered the transaction and would send the converter to complete my purchase.

It still has not arrived. I am getting ready to move on to "intolerable."