It's All in the Title

I heard a homily today about leadership and how great leaders eschew titles: Francis of Assisi wouldn’t take Holy Orders and assume the title which his elevation entitled him to, Fr. Bill Cunningham, who founded the successful Focus Hope program in Detroit, refused the rank of Monsignor.

Would that my Medigap insurance company felt the same way. They erroneously refused to cover my shingles shot until my phone call made them admit they were wrong. Actually, they never said they were wrong, but they sent me a nice letter telling me they were “pleased to inform you that your claim was approved”. Then came the “if you have any questions paragraph”, followed by a signature which must have come from an early work of Gilbert and Sullivan:

L***** H****
Inquiry Resolution Specialist
Government Grievance Inquiry Unit
Client Services Department

I have no idea what it means, but she did (eventually) make the payment.