They Also Serve Who Only Stand and Wait …
I bought a T-shirt at *macy*s recently. It was a brown T–shirt. I had bought one in a different color a few weeks previously, so I didn’t need to try it on. I simply removed it from the display, looked around for the nearest customer service station (guest assistance administration area?) and presented my T-shirt to the woman standing there. Then I ran my credit card through the machine, punched the buttons as prompted and signed my name. She put the T-shirt in a bag, removed the receipt from the machine and wrote her name and badge number on it. “Please go online,” she said, “and comment on the quality of my assistance.”
I’d send you to the URL if I still had the receipt, but I didn’t keep it. I bet you can guess why.
2 comments:
Dear Beryl,
You have no idea how important it is to the employees to have someone go online and give them a good review. They are pushed to circle and sign but the number thing is new to me. I understand that you feel you were not helped, so no need to respond and you are right. I know many Macy's employees who make a concerted effort to be of help to a customer, only to have them walk away and purchase their items at another register. Many times you can spend a great deal of time with someone and they end up not purchasing anything. After cleaning up from customers who leave the dressing rooms like a tip, you start to lose respect for them. Hope your next visit to Macy's is better for you. Most of the employees are wonderful and glad to help a customer. Just ask.
If she had done some brilliant transaction then that would be one thing, but to just put a tee shirt in a bag & give you a receipt.........
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