Dear Pottery Barn

I don’t buy much from you. I like your catalog: the rooms look nice, but I kind of feel you are overpriced and a little on the flimsy side. I did like your “Chelsea” rug, so when we decided to pull up the carpet in the study and refinish the floor, we decided to treat ourselves (hefty shipping cost and surcharge for heavy item included.) We placed our order in August. The large package sitting in the hall has been our comfort through weeks of moving books, schlepping bookcases, waiting for the finish to dry, moving books back in and various other inconveniences. But tonight, we were ready to get the room into shape for Thanksgiving. We opened the box with the pad and spent a long while getting it just where we wanted it. Then we opened the big box. The one with the shipping label stating it contained our rug.

It contained a large, black, CD cabinet.

Thank you, Pottery Barn, for cheerfully agreeing to return our money (shipping surcharge included.) But I won’t be buying from you again.